A Framework for Soft Skill Development
Soft Skill improvement is a focus of almost every customer-facing skill development program. To that end, we have developed a program that not only makes the necessary content available to consultants but also guides them on how to put them into practice.
Communication
Clarity in written and spoken communication as well as active listening skills.
Teamwork
How to provide and excel at delivering team-based services.
Analytical Thinking
Structured thinking that leads to the effective progress and decision-making.
Leadership
How to lead customers and other team members to great outcomes.
Service Provision
Understanding and dealing with demanding customers that want what they paid for.
Emotional Stability
The self-care skills required for a long-term career in customer service.
"Experience" the Difference
While all of our content can be purchased and delivered as a training class, we specialize in the ongoing development of soft skills through the use of Skill Development Platform. A unique approach to having consultants put content into practice and learn from actually doing something rather than just consuming content. For more information let us know your areas of interest and we will contact you immediately.