Our commitment to delivering results led us to build something unique.

Skill Development Platform

Proactive Habits Eat Everything for Breakfast

The data is in. People learn faster when they "Do" something with the knowledge they "Learn" because it helps them turn that experience into a habit.

The SDP was designed specifically to help organizations track the true ROI of developing proactive habits. What's a proactive habit?

Identifying and Responding to a drop in Customer Engagement
Identifying and Responding to an absence of Customer Stakeholder Involvement
Deciding to escalate proactively in order to get ahead of an issue rather than wait for it to cause damage

These habits can only be taught if they are intently targeted. Hence, our platform is centered around the actions that develop these habits and these actions are then supported by the content required to learn them correctly.

This fundamental shift in how a learning platform works is the reason why we are selected by the world's largest firms to help help change the behavior of large teams at scale.

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It's a Habit Loop Hole

The concept is simple but we are using science to hack your team's brains so they can develop proactive and productive habits faster.

Step #1: We give your team a customer-facing assignment that needs to be completed with the intent of reusing a a specific skill or technique. The completion of this action creates an "Experience".

Step #2: Experiences are reviewed by that individual's manager or a team assigned SME for feedback and guidance. Behind the scenes, we write the feedback for the manager (which they can edit) to make the process lightning fast.

Step #3: Any experiences identified as a "Best Practice" gets added to a database that can be queried by the rest of the team at any point.

By repeating this process (40-50 times for most programs) we help all customer-facing resources incrementally improve. Over time these incremental improvements add up to a lot more improvement than any other model we are aware of.

The Skill Development Platform Learning Dashboard leads individuals to put the theory they have learned into practice.

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We've solved the Curriculum Development Problem

The biggest problem with curriculum development is that it takes too long to have non-experts gather the necessary information from the real experts and then convert it into structured and consumable knowledge. By the time the process is completed once, the knowledge that is ready to consume is already out of date.

The Skill Development Platform solves this by capturing knowledge from the experiences submitted by its participants as they complete field-based activities that demonstrate a specific skill. This information is captured and made available as the current "best practices". As a learner completes their skill path in the SDP they are also provided with the best practices that have also been collected by those that have completed the program before them. No curriculum development required.

In fact, the entire Skill Development Platform can build a learning path that requires no structured content from curriculum developers and use only the best practices collected from the team's best and brightest. By collecting experiences and including the creation of best practices into the learning path, we ensure that every skill is constantly being refined so that it builds upon the original course material so that it becomes each organization's specific body of knowledge that is constantly up to date.

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